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Outbound Call Center

Out-Bound Dialing is a robust system designed to effectively manage mobile service-provider- initiated outbound calls. The system automatically dials out calls to a list of mobile users provided by the telecom operator OBD has a time-tested and proven track record to promote and sell value added services like Caller Ring Back Tones (CRBT), stock market updates, etc. OBD utilizes the Interactive Voice Response(IVR), calling system where the customer first listen to the pre-recorded audio promotion and then punches corresponding Dual-Tone-Multi-Frequency (DTMF) keys from the mobile keypad to activat e service After Commissioning, the operator activates the service on the custome’s mobile.


OBD is an effective tool for subscription reminders, alerting subscribers in critical time for continuation of subscriptions, thereby adding immense value over manual operation of such activities in large numbers. Reports can be generated on the basis of call status, Subscriber status, location status.OBD is a key contributor for the telecom business sector.

Key Features
--Automattically dials mobile number subscribers to promote and market service.
--Allows to check the quality of voice calls before initiating the dial pocess.
--Genaerates Various reports.
--Supports Call Patching (routes IVR, call to customer support executive).
--Supports Mobile Number Series wise white listing, black listing.
-- Allows online and real-time activation and subscription process.
Benefits:
--Completely automated system which reduces manual process and human resources.
--Completely automated system with no manual intervention required.
--Reduces manual processes and human resources .
--Support continues business flow through ad campaign management.